カテゴリー

ABOUT ORDERING

How Can I Order

If you want international shipping, ordering via e-mail would be easier process because the total cost our shopping cart tells you is applicable only in Japan. Please read "Via e-mail" section below. But if you want to use our shopping cart system, we are happy to write you back with the correct order information where the total cost is adjusted for your shipping, after you have placed an order and received auto-confirmation mail.

Via checkout process on our site

On our site you can put anything we sell into your cart and proceed to checkout.

You can also create an account on our site by clicking either the "LOG IN" or "MY ACCOUNT" button located in the top-right of any page and then following the registration instructions. Once you create an account and log in as a member, you will only need to fill out your shipping address the first time (unless you want to change it).

After finishing the checkout process on our site, these are steps you will follow:

  1. Soon after checking out, you will receive an automated e-mail acknowledging successful initial processing of your order.
  2. After a while you will receive another e-mail from us regarding the availability of your ordered items, along with our account information if you chose to pay via bank transfer or PayPal. If you are happy to proceed, please pay within 5 days of receiving this e-mail . Please let us know if you don't hear from us within 3 days of checking out.
  3. We will usually ship your order within 24-48 hours of receiving your payment. Upon shipping we will send you an e-mail with the tracking number. Please let us know if you don't hear from us within 3 days of payment.

Via e-mail

You can also place an order by sending us an e-mail with information on what you want to buy, how you want to pay, and your shipping address. Please don't hesitate to send us an e-mail. ( store [AT] clockfacemodular.com )

Sometimes our reply seems to go to your spam folder. When it seems that you get no reply from us, please check your spam folder as well.



Payment Method

We accept payment by PayPal, bank transfer, or C.O.D. (cash on delivery). You can choose between these options during the checkout process.
  • Bank Transfer:
    If you choose bank transfer, we will send you an e-mail with our bank account information after the checkout process is complete.
  • PayPal:
    If you choose PayPal, we will send an e-mail to you requesting your money through PayPal. Please follow the instruction in the mail. You don't need to have a PayPal account to make payment, and you can use your credit card on PayPal site.
  • Cash on Delivery:
    If you choose C.O.D. (cash on delivery), we will ship soon after ensuring the availability of all the items you ordered. The C.O.D. fee should have been included in the total cost given in the checkout process, i.e. 260 yen on orders of 50,000 yen or less and 460 yen on orders over 50,000 yen.



Reservation (Pre-Order)

You can pre-order both the items which will be announced as "coming soon" on the top page and the ones which are currently out of stock. Unless the item has its specific pre-order page, you can contact us via "CONTACT" form about pre-orders.

Basically out-of-stock items you pre-order will be stocked and brought to you when we order with the manufacturer next time. ETA will range from a few weeks to several months later , depending on makers and timings. We request your payment soon after the item has arrived at us. The following procedure is the same with purchase of stocked items. Please note, however, we request portion of the fee in advance for expensive items such as complete systems.



Shipping Method

You can choose Yamato Ta-Q-Bin or Japan Post Office (JPO) as your shipping service (please note that JPO is the only option when you select C.O.D. as your payment method). We offer free shipping for orders over 15,000 yen. The shipping charge for orders under 15,000 yen is 800 yen, anywhere in Japan.



International Shipping

Yes, we can ship internationally! If your local shop does not have what you want, please don't hesitate to ask us via the contact form or e-mail at store@clockfacemodular.com with your shipping information which should include

  • - Your Name
  • - Address
  • - Postal Code
  • - City, Country
  • - Phone Number

We ship via EMS . Please note we will require you to pay for the full cost of shipping. We show the shipping cost to each region which is roughly estimated and will depend on the weight of the package and the total cost of the items you buy.

qty of modules Asia Oceania / North America Europe
1 1,400 JPY 1,800 JPY 2,200 JPY
2 2,000 JPY 2,600 JPY 3,000 JPY
3 2,600 JPY 3,400 JPY 3,800 JPY
roughly estimated shipping cost
(including insurance cost, depending on the weight of the package and the total cost)


Sometimes our reply seems to go to your spam folder. When it seems that you get no reply from us, please check your spam folder as well.



About Warranty

All the modules are covered by a 1-year by their respective manufacturers. Any defective products will be repaired or replaced during this warranty period. Customers must cover the cost of shipping unless makers cover them (some makers don't cover the shipping cost even in the period of warranty), but we try to support customers solving their issues in the most beneficial way for them. In the case of defective products, please send an e-mail to us first before you send modules back to us. Sometimes you can contact manufacturers directly.

Malfunction resulting from wrong power supply voltages, backwards power cable connection, abuse of the product or any other causes determined by us to be the fault of the user are not covered by this warranty.



Membership

You can create an account on our site, entitling you to the following benefits:
  • News on our newly stocked and re-stocked modules, including offers for advance reservation (which will happen from time to time).
  • Priority attendance at our one-day workshops or physical shop open days.